F.A.Q.s

 

General

  • When will the festival be held?

    Jakarta International Java jazz Festival will be held on Friday, 27 May to Sunday, 29 May 2022.

  • Where will the festival be held?

    Jakarta International Java Jazz Festival 2022 will be held at JIExpo Kemayoran, Jl. H. Benyamin Sueb No.10, RW.RW, Pademangan Tim., Kec. Pademangan, Kota Jakarta Utara, Daerah Khusus Ibukota Jakarta 14410

  • When will the 2022 lineup be announced?

    We are planning to announce the 2022 lineup soon. Follow our social media and subscribe to our newsletter so you won’t miss it.

  • Will you be posting set times in advance?

    Yes. Set times will be posted on the official Java Jazz Festival app and website near the festival dates.

  • When will the gate be opened?

    The gate will open around 16:30 WIB on each day of the festival. Please ensure to check schedule when is available.

  • Is it allowed to bring my camera, tripod, selfie sticks and drone to the festival?

    You may not bring professional camera (defined as having a detachable lens), video camera, tripod, selfie sticks, drone.

  • Is there any COVID related requirements and/or regulations I must follow?

    Yes, your safety is our number one priority. Information regarding health protocols can be find here

  • Is there any age policy?

    Yes, according to the new health protocol, visitors must be 12 years old or older to attend the festival.

  • Who should I contact if am interested become a sponsor or food tenant?

    Please send an email to adminmarketing@javafestivalproduction.com

  • How do I become a media partner?

    Please send an email to adminpromo@javafestivalproduction.com

  • I’m a member of the press, how do I make arrangements for a media pass?

    The media registration for event coverage has not yet opened. The application for media pass will be available here soon.

Volunteer Program

  • Will there be a volunteer program for the Festival?

    Yes and we will announce on a later date. Please follow our social media for updates.

  • Is there any COVID prevention measures or requirements that Volunteer candidates must follow?

    Yes there will be measures taken and the points will be announced on a later date. Please see health protocols link.

Tickets

  • Where can I buy the Java Jazz Festival 2022 tickets?

    The official tickets of Java Jazz Festival 2022 will be sold on www.javajazzfestival.com or jfpevents.com

  • Can the tickets be bought in stores?

    Due to current situation all tickets will only be available online on our official website

  • What is a special show ticket?

    In order to attend a special show, you will need a special show ticket in addition to your daily pass. Keep in mind the daily pass tickets must be the same day as the day of the special show that you wish to attend. The special show ticket is only valid for the special show and does not grant access to the festival

  • How many tickets can I buy?

    The maximum ticket purchase is 4 tickets per ticket type per account.

  • Can I purchase tickets for another person?

    Yes, you certainly can. However, each ticket holder who will attend the festival must register and provide valid and accurate personal information.

  • I try to purchase tickets but continually fail to completed the transaction process. Why?

    Please be advised that all visitors should have received the complete primary dose of the Covid-19 Vaccine, which has been recorded and verified by PeduliLindungi mobile application account in order to purchase tickets, as according to new health protocols and normal procedures. Before entering the Festival, visitors must present a COVID-19 negative result for a period of at least 24 (twenty-four) hours.

  • I bought tickets from a third party (scalper, friend, etc). How can I verify that they are valid and will work?

    Only tickets originally purchased through official website or Festival’s official .We urge you not to buy tickets from unofficial third parties.

  • I suddenly couldn’t go to the festival, can I give my ticket to other person or get refund?

    Unfortunately no, each of the purchased ticket should be registered based on valid and correct personal data of the user. The name on the tickets should match the name of the person who will be attending the festival.

  • Can I switch day after I purchased my daily pass?

    No

  • If the festival got canceled, will I get a refund?

    When there is a cancellation of event, tickets can be refunded in accordance with the Organizer's policy.

Hotel

  • Is there any hotels near venue?

    Yes, there are so many options for hotels around JiExpo, Kemayoran. The hotel list can be found here