FAQs

General

  • When and where will the festival be held?

    The 2024 Jakarta International Java Jazz Festival is scheduled to run from May 24 to May 26.
    The festival venue will be JiExpo-Kemayoran in Jakarta, Indonesia. Jl. H. Benyamin Sueb No.10, RW.RW, Pademangan Tim, Kec. Pademangan, Kota Jakarta Utara, Daerah Khusus Ibukota Jakarta 14410

  • When will the 2024 lineup be announced?

    The festival's lineup is here

  • Will you be posting set times in advance?

    Yes. Near the event dates, set timings will be published on the Java Jazz festival official website https://www.javajazzfestival.com

  • What time will the Festival gate be opened?

    On each day of the festival, the gate will be opened at around 4.30 pm. Please check the schedule as soon as the information becomes available.

  • Can I bring food and drinks to the festival?

    Outside food and beverages are not allowed. The festival offers a wide range of food and drink options to cater to various preference

  • Who should I get in touch with if I want to sponsor or rent space for food tenant?

    Please send an email to adminmarketing@javafestivalproduction.com

Media

  • How do I become a media partner?

    Please send an email to adminpromo@javafestivalproduction.com

  • I’m a member of the press, how do I make arrangements for a media pass?

    The media registration period for covering the event has not yet begun. The media pass registration will be made available soon.

Volunteer Program

  • Will the Festival have a volunteer program?

    Yes and an announcement will be forthcoming. Follow our social media channels for updates.

Tickets

  • How can I purchase the Jakarta International Java Jazz Festival 2024 tickets?

    Tickets can be purchased through our official website here

  • Can tickets be purchased at physical stores?

    All tickets will only be available online on our official website here

  • What is a Special Show ticket?

    In addition to your Daily Pass, you will require a Special Show ticket to attend a specific event. Keep in mind that your Daily Pass should be valid for the same day as the Special Show you plan to attend. Please note that the Special Show ticket does not grant access to the festival and is only valid for the special show.

  • How many tickets can I purchase?

    There is a limit of four tickets per ticket type per account.

  • Can I purchase tickets for another person?

    You very definitely can. All festival attendees, however, are required to register and submit current, correct personal information for each ticket user.

  • I obtained my tickets from a stranger (scalper, friend, etc.). How can I be sure they are true and valid?

    Unfortunately, there is no way to guarantee their authenticity. We urge that you only purchase tickets from our official website

  • If I unexpectedly found I couldn't attend the festival, may I transfer my ticket to someone else or get a refund?

    Regrettably, no. Each ticket should be registered using the user's accurate and legitimate personal information. The name on the tickets should correspond to the name of the event attendee. Tickets that has been purchased cannot be exchanged, transferable nor refunded for any reason.

  • Can I switch day after I purchased my daily pass?

    No, it is not possible to make any changes to the date once the daily pass is purchased.

Where to Stay

  • Is there any hotels near venue?

    Yes, there are so many options for hotels around JIExpo, Kemayoran. The hotel list can be found here