Privacy Policy

 

This Policy explains what personal information PT. Java Festival Production collects both online and offline and how we use it. Please read it carefully.

PT. Java Festival Production works together with various organizations to bring you the events you love. We call these organizations our Event Partners and these range from, for example, the authorized ticket agents who sell tickets on our behalf, us as the ticket agent who sell tickets of another event organizer, the venues in which our events are held or the artists who we promote. The ticket agents or venues may share your information with us, for the purposes described in this privacy policy.

Cookies Policy
In common with many online businesses, we use cookies (i.e. small text files that are placed on your computer by our website) and tracking tools.

We collect your information in different ways.

Directly from you. For example, if you register for a promotion, create an account, enter a competition or free prize draw, download an app or buy tickets, post a comment on our websites, or get in touch with us in any other way.

Through your use of our websites. You may view and use our websites via a computer, phone, tablet or other device. We use tracking tools like browser cookies and web beacons on our websites to collect information about your usage.

From our Event Partners. For example: when you buy tickets via our authorized ticket agents, these ticket agents may give us certain information about you. This includes your name, email and postal address; venues, that host the events you buy tickets for, may give us certain information about you, including your name, email and postal address.

From third parties. For example: if you choose to use an integrated social media feature on our websites, the third-party social media site will give us certain information about you. This could include your name and email address. Your activities on our sites may be posted to the social media platforms.

Your contact and account information. We will hold contact information you provide (i.e. name, address, phone number, email, country of residence, preferred language) when you create an account via our website or via our events branded website, buy a ticket using one of our authorized ticket agents and/or participate in our competitions or promotions.

Information you post online. For example, we hold information you post on our website or on a third-party social media site to which we have access (including reviews you post or surveys you complete). When you post information online, you must not infringe the rights of others (including privacy rights) and you should be aware that others may use, tag and/or re-publish your information in ways that you might not expect (including in ways that are unlawful). You understand that we and others may use and re-publish any data you post online publicly, on our website or when using social media tools.

Information on your preferences. We may collect information about events you like or products you buy or enquire about (i.e. as part of a survey or from your review of an event). We may also hold information on interests and demographic categories inferred from your interactions with us in order to provide you a better service and to provide you with more focused information. For example, if you buy tickets to a certain show and lots of people who went to that show also bought tickets for a different concert, we might send you information about that concert.

Information from other companies. We will hold information (i.e. your interests, purchases and household type) provided to us by other companies. We may also add information to your details which we have obtained from other companies or sources. For example, we may cross check the accuracy of the information we hold with other databases, or we may add demographic information. Much of this data is created using publicly available sources such as the edited electoral register or a publicly available postal address list, or is derived from market research such as consumer panel surveys.

Website usage information. If you use our websites, we may collect information about the browser you're using and your IP address (this is a number that identifies a specific network device on the internet and is required for your device to communicate with websites). We might look at what site you came from, what you did and didn’t use our site for, or what site you visit when you leave us.

Email response information. In relation to emails we send you, we may collect information on how you respond to such emails, for example, the number of times the email is opened or the links in them are clicked.

Other information about your interactions with us. For example, if you interact with us via a box office, email, telephone or social media (i.e. Facebook).

We may use your information in the following ways and for the following purposes.

For marketing purposes. Where you’ve agreed, you may be contacted by us by email, text message, telephone or other means with information or offers regarding our upcoming events, products or services (including newsletters). We may also send you information or offers on behalf of other businesses, but when we do this, we do not give those businesses your name and address.

To send you communications in connection with your transaction and events you attend. For example, we might send you emails about your account or a ticket purchase or ask you if you would like to review an event you attended. We might also contact you about this Policy or any of our other policies or terms.

To provide you with services, account information and support.

To identify trends and interests. We use your information to get to know what your preferences might be so we can improve our offering to you and so that your experience with us is more relevant and personal. We may combine information we get from you with information about you we get from third parties, including to analyze customer behavior.

To monitor and improve our products, services and websites. We analyze your information to improve our understanding of you and our customer base in general. We do this so that we can make better decisions about our services, advertising, products and content, based on a more informed picture of how our customers use our current services, and to provide you with a more customized experience.

To prevent or detect unlawful behaviour or to protect or enforce legal rights. For example, we may use your information to prevent ticket touting, misuse of our intellectual property, or fraud (including credit card fraud and fraud we think has happened during a sweepstakes or promotion or at an event) or other crimes. If you are evicted from one of our events we may retain your details and you may be refused entry to any of our future events.

For security purposes. We may use your information to protect the security of our company, employees, our customers, third parties and/or our/their property (including any events you may attend and our websites) as permitted by law.

For market research purposes. We may contact you as part of market research we are carrying out. You may choose not to participate.

To provide you with tailored advertising and online behavioural advertising. We may work with other companies to show you advertisements we think you may find relevant and useful. This may include advertisements displayed on our own websites, or advertisements from us displayed on other companies’ sites. The advertisements you see may be based on information collected by us or third parties and/or may be based on your activities on our websites or third-party sites. The second type of advertising is called 'online or third-party behavioral advertising'.

You have certain choices about how we use your information.

When you create an account, we may ask for your consent in order to collect, process or use your personal information for specified purposes. If you wish to withdraw any consent you have provided to us for such use of your personal information, contact us at info@javafestivalproduction.com.
You understand that if you choose not to give us consents, or if you withdraw consents, you may not be able to take advantage of one or more features we offer.

We may share your information with the following third parties.

We may share any or all of your information with our group companies for any of the purposes referred to in this Policy. We may also share any or all of your information with other Java Festival Production entities when you wish to use their services so that you do not have to create new login details with them.

Our Event Partners. We may share any of your information with our other Event Partners so that they can also run the event for which tickets have been purchased, analyze customer behavior, provide a better service and support to customers, and for any other purpose described in our Event Partners’ privacy policies (including marketing). You should read those policies to learn how they treat your information.

Our third-party service providers. We may share your information with third parties so that they can provide services to us (i.e. a mailing house, a courier, a call center provider, or a market research company), but where we do we will put in place a written agreement protecting your information.

If we think we have to in order to comply with legal or regulatory requirements or to protect ourselves, Event Partners or third parties. Where permitted by law, we may also share information requested by a government agency or other authorized body or organization, to protect or enforce our rights or the rights of any Event Partner or third party, or in the detection and prevention of fraud (including credit card fraud and fraud we think has happened during a sweepstakes or promotion or at an event) and other crimes.

Any successor to all or part of our business. Where permitted by law, we may give a successor your information to use for the purposes set out in this Policy - and we may also give a potential successor this information - but only where we have taken reasonable steps to ensure the security and confidentiality of that information.

Our sites are not intended for children.

Our sites are meant for adults. We do not knowingly collect personal information from children. If you are a parent or legal guardian and think your child has given us information, please contact us at info@javafestivalproduction.com.

We use standard security measures.

We have security measures in place to protect your information. The standard security measures we use will depend on the type of information collected. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.

You cannot deal with us anonymously.
When creating an account with Java Festival Production we ask you to provide your name, an email addresses and a password.

We may link to third party sites or services we don't control If you click on one of those links, you will be taken to websites we do not control. This Policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third-party sites.

Feel free to contact us
If you have any questions, complaints or require a copy of information we hold about you.
If you have any questions or complaints about this Policy or any privacy concerns, or would like to request copies of the information we hold about you, please contact us: info@javafestivalproduction.com (SIMPRUG GALLERY BLOK A-1, TEUKU NYAK ARIEF NO.10, JAKARTA SELATAN, 12220 INDONESIA).

Please do not include your credit card number or other financial or sensitive information in your email.

To correct, amend or update information you have given us please login to your account, or in order to withdraw a consent you have given us, please contact info@javafestivalproduction.com.

What we will do if there is an update to this policy.
From time to time we may change our privacy practices. We will notify you of any changes to this Policy as required by law. We will also post an updated copy on our website. It will have a different date and version number from the one set out below. Please check our site periodically for updates.

Who we are
We are PT. Java Festival Production and its group companies.
Last Updated: March 2017